সিটি অফ টরন্টোতে $২৯ থেকে $৩২/ঘন্টা বেতনে পার্ট-টাইম চাকুরীর সুযোগ

Toronto is Canada’s largest city, the fourth largest in North America, and home to a diverse population of about 2.8 million people. Consistently ranked one of the world’s most livable cities, we are a global centre for business, finance, arts and culture, and are proud to be the Host City for the 2015 Pan American and Parapan American Games. Join the award-winning Toronto Public Service as a Client Service Worker within our Shelter, Support & Housing Administration Division.

NOTE TO CURRENT CITY OF TORONTO LOCAL 79 PART-TIME EMPLOYEES:  If you are a current City of Toronto Local 79 part-time employee, you must indicate this in the “Custom Information” section of your on-line application form that you are a “Current Part-time employee” and provide your “Employee Number” in order to be considered for this job opportunity.

NOTE TO ALL THE CANDIDATES: For all programs in Shelter, Support & Housing Administration Division which operate 24 hours a day / seven days a week, Part-time employees are expected to be available to work all shifts (days, afternoons & overnight shifts) 4 separate days a week, of which two (2) days must include Saturdays & Sundays.

Major Responsibilities:

As a Client Service Worker you will be responsible for addressing and providing client needs 24 hours a day in a client focussed, holistic fashion as a member of the Shelter team.

The primary functions associated with this position include but are not limited to:

• Answers inquiries, in person or on the telephone, from members of the public requesting emergency accommodation or requesting general program information
• Determines eligibility for admittance and/or provides clear information regarding admittance to hostel services or makes referrals to agencies based on determination of client need
• Admits clients and assists them in integrating into the shelter environment by explaining the ‘Housing First’ philosophy of the shelter and relays relevant policies and procedures
• Ensures safety and well being of clients by conducting regular patrols throughout the building to prevent / respond to identified hazards or other presenting issues
• Engages in active listening and problem solving around client’s difficulties and/or recommends appropriate resources to address client needs.
• Assesses and assists with client’s personal needs e.g. hygiene, medical, emotional either directly, by referring to appropriate staff within the shelter and/or to outside agencies
• De-escalates conflicts between clients or between clients and staff utilizing problem solving and crisis intervention techniques.
• Completes and maintains required shift related documentation such as admission/discharge records, incident reports, communication logs, etc.
• Contributes to the development of a case plan for residents and participates in case conferences
• Ensures effective service delivery to the resident by documenting information/observations/impressions which may impact on a client’s case plan
• Participates in program development and delivery (e.g. recreation, educational, social/life skills)
• Liaises with other staff within the program and with community agencies (e.g. hospitals, social workers, doctors, courts, and other City divisions, shelters) to provide program information or in advocating for transfers/placement of residents
• Attends staff and/or committee meetings as scheduled
• Undertakes training and other duties as required.

Key Qualifications:

1. Considerable experience in directly assisting persons with psycho/social/physical, educational, emotional and/or environmental problems in a hostel or similar setting.
2. Considerable experience addressing the needs of homeless clients or clients at risk of homelessness including making referrals to community agencies.
3. Degree or Diploma in Social Services or related field or equivalent combination of education and/or experience.
4. Ability to assist in program development.
5. Advanced knowledge of issues relating to homelessness.
6. Working knowledge of the Toronto Shelter Standards.
7. Knowledge of applicable legislation, regulations and services to assist persons to address their identified needs
8. Proficiency working in an automated environment with excellent computer skills (MS Office 2007).
9. Ability to appropriately assess situations and utilize problem solving skills to address client needs or presenting issues
10. Ability to establish and maintain effective working relationships with clients, staff, community agencies and the public.
11. Ability to prepare and write reports/records and maintain same.
12. Ability to effectively perform job duties with minimum supervision.
13. Ability to de-escalate interpersonal conflicts in an effective fashion through crisis intervention techniques.
14. Customer service skills working with clients, service providers, the general public and/or staff to address service inquiries, requests and/or complaints.
15. Ability to work with clients experiencing complex mental health, substance use, and behavioural issues.
16. Ability to work rotating shifts in a 24 hour a day operation including days, evenings, overnights, weekends and holidays.

Please note:

• A Vulnerable Sector Police Reference Check will be required as a condition of employment.
• This is a unionized (CUPE – Local 79 Part-Time B) position
• Hours of work will be on AS REQUIRED basis only

WorkLocation Information:

• Birchmount Residence, 1673 Kingston Road
• Birkdale Residence, 1229 Ellesmere Road
• Downsview Dells, 1651 Sheppard Avenue West
• Family Residence, 4222 Kingston Road
• Fort York Residence, 38 Bathurst Street
• Robertson House, 291 Sherbourne Street
• Seaton House, 339 George Street
• Streets to Homes Assessment & Referral Centre, 129 Peter Street
• Women’s Residence, 674 Dundas Street West

We thank all applicants and advise that only those selected for further consideration will be contacted.

Please note that all applicants are encouraged to provide a valid email address for communication purposes.  Applicants who provide an email address may receive their written correspondence with respect to this job posting directly to the email address provided with their application.  As an applicant, it is your responsibility to ensure that you check your email regularly to receive this correspondence.

In accordance with theOntario Human Rights Code, Accessibility for Ontarians with Disabilities Act, 2005, and the City of Toronto’s Accommodation Policy, accommodation will be provided in all parts of the hiring process. Applicants need to make their needs known in advance.